Combining practicality with aesthetic appeal, enhancing the happiness of daily life.

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Shipping Policy

1. Shipping Cost

Free shipping on all orders.

2. Processing Time

Orders are processed in the order they are received. The estimated processing time is approximately 3 working days. We process and ship orders on weekdays, weekends, and national holidays without restriction.

3. Delivery Time

Estimated delivery time after order processing is 7–10 working days.

4. Shipping Address & Contact Info

Please provide a complete address and a valid phone number where you can be reached for delivery.

5. Signing Instructions

  • Upon delivery, please inspect the package immediately.
  • Check that the outer packaging is intact, the quantity matches your order, and all documentation (e.g., packing slip) is included.
  • Do not sign for the package before inspecting it. If the outer seal is broken or tampered with, you have the right to refuse delivery.
  • If you are unavailable to receive the package, you may authorize another person to sign on your behalf. Please ensure they follow the same inspection steps.
  • The carrier is only responsible for delivering to the address specified on the shipping label. Anyone at that address may accept delivery; we cannot guarantee delivery to a specific individual.

6. Order Modifications

For security reasons, once an order is confirmed, no changes can be made. Please double-check your shipping address and phone number before placing your order. We apologize for any inconvenience.

7. Stuck / Incomplete Orders

Orders that cannot be delivered due to incomplete or incorrect address information will be held by the carrier for up to 5 days. We will notify you by email. Please respond to the email or contact customer service within 5 days. If we receive no reply, the order will be returned to our warehouse and a refund will be issued. We appreciate your understanding.

Returns & Refunds

  1. Defective Items – If you receive a defective product, you may request a full refund.

  2. Return & Refund Policy – Specific return methods, conditions, and deadlines are stated on the product sales page and during the checkout process. Please refer to those details.

  3. Return Condition – All returned items must be in their original condition, including all products, gifts, accessories, packaging, and accompanying documentation (e.g., invoices, manuals). If a physical invoice was issued, it must be returned together with the merchandise. You may also be required to sign a credit note or other documents as required by applicable laws. Failure to comply may result in the rejection of your return or refund request.

  4. Refund Handling – You acknowledge and agree that when a refund is necessary (due to a return, exchange, inability to fulfill all or part of an order, or cancellation), we will process the refund in accordance with applicable laws and may require you to provide or sign relevant documents such as invoices or credit notes.

FAQ – Shipping & Delivery

Q1: Can I choose a specific delivery time?
A: Delivery times vary by carrier. Please refer to the "Carrier" information listed in your order’s shipping details.

Q2: How do I file a complaint against the courier?
A: Please contact the carrier directly using the local customer service hotline shown in your order’s shipping information.

Q3: How long does delivery usually take?
A: Under normal circumstances, delivery takes about 7 working days from the date the order is shipped (excluding Sundays).

Q4: What should I check when signing for a package?
A: Make sure the outer packaging is completely intact. If the package is damaged, you have the right to refuse delivery.

Q5: Do I need to show ID when receiving a package?
A: No. The carrier only needs to deliver to the address on the label. Anyone at that address may sign for the package; it does not have to be delivered to a specific person.

Q6: Someone else signed for my package. What should I do?
A: Please contact the carrier directly using the hotline listed in your order’s shipping information for assistance.

Q7: How can I track my order?
A: Use the tracking number or carrier name found in your order’s shipping details to track your package online.

If you have any further questions about these terms, please contact us anytime at service@mail.piwahts.com. Our customer service team is available 24 hours a day, 7 days a week.